Easy Return, Refund & Exchange Policy| Bagline India — BAGLINE Skip to content

100% Authentic Products | Additional 5% off on prepaid orders

100% Authentic Products | Additional 5% off on prepaid orders

Our Policies

Easy Return, Refund & Exchange Policy

Bagline, house of luxury bags, strives towards providing shoppers with an unmatched shopping experience which includes easy returns, prompt exchanges and secure refunds.

If you want to exchange or return any product, then you can simply connect with us within 10 days of receiving the products. 

In order to ensure a smooth return or exchange process, we kindly ask our customers to record the unpacking of their product with a time stamp and tag. Additionally, please make sure that the invoice is visible in the video. This will help us to address any issues promptly and provide the best possible customer service.

You can write or connect with us with your return and exchange request by sending us the below mentioned validation essentials on support@bagline.com 

We will verify your request and, based on that we will provide you with credit, return or exchange.

Our final decision will be conveyed to you through the contact info you provide.

If you receive a damaged, defective, or completely different product, we've got you covered with the options of a refund or a replacement.

However, for quality issues, we'll arrange a replacement from same category to ensure you get the product you deserve.

In case you find yourself with a damaged, defective, or unexpectedly different product, worry not! We've got a solution ready for you—an easy replacement from the same category.

And for any quality concerns, rest assured, we'll swiftly arrange a replacement from the same category. Because you deserve nothing but the best!


VALIDATION ESSENTIALS: -
1. Have the original copy of the invoice, receipts and order ID
2. Make sure that the product is in unused condition in its original packaging
3. Ensure tags are still intact

In order to ensure a smooth return or exchange process, we kindly ask our customers to record the unpacking of their product with a time stamp and tag. Additionally, please make sure that the invoice is visible in the video. This will help us to address any issues promptly and provide the best possible customer service.

FREE RETURNS:-
We set up an easy pick-up for the product you want to return at zero cost! Yes, we don’t deduct any money from your refund process or ask you to pay for the pickup.

REFUND PROCESS:-
As soon as the delivery driver picks up the product, we initiate your refund request. The money is refunded to your linked bank account directly within 10-12 working days. 

In case of COD payments, we ask you to assist us with your bank details, to initiate the refund process within 10-12 working days. The shipping charges of Rs. 199/- applicable on C.O.D. order is non refundable.

EXCHANGE:-

If you wish to exchange the product purchased, then you can opt for a product of similar value.

If you wish to purchase a product which is at a higher value, then we will share a payment link with you where you need to pay the difference to claim the new product.

In case you wish to purchase a product of lower value, we will initiate a refund for the difference amount.

For any further queries, you can connect with us at  support@bagline.com